WorldHost Principles of Customer Service is a globally recognised, industry-standard training programme that teaches participants and businesses how to deliver excellent customer experiences.
Through VENI, we offer two modes of delivery: A one day course focusing only on the WorldHost Programme and a longer course (four or five days) where VENI participants are introduced to their local visitor economy and learn about the big difference good customer service can make. Participants have the opportunity to leave their course with a WorldHost Principles of Customer Service certificate, an internationally recognised qualification backed by Visit East of England. This is followed up with sessions to support individual job search and to arrange work experience opportunities with local employers.
“Something that really helped was training in how to be around customers, how to be approachable and how to present yourself, I hadn’t really had training in that before”
“Overall, my experience with VENI has given me a chance to work in the visitor economy, an industry I have become really passionate about and I’m very grateful that I’ve been given this amazing opportunity.”